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Shipping Information

Shipping Information

When shipping a perishable product like the fine cigars offered here at USAcigarstore.com timing is everything. Thats is why UPS is our shipper of choice. Delivery schedules are based on business days which mean, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.

Timing is Everything!

All web site orders placed before 11:00 AM ET (Mon-Fri only) will ship within 48 hours, pending credit card approval. When shipping delays occur, however, we will contact you via email or phone to make you aware of the delay and probable shipping date of your order.

Signature Required

UPS will NOT deliver your package unless someone is available to sign for it.

You can override this, if necessary, by contacting our Customer Service Department and requesting a signature waiver form. We will send you a document which you MUST sign and return to us. Upon receipt of the signed waiver, we will notify UPS that you authorize them to leave your packages WITHOUT a signature. We will keep this waiver on file, for future reference.

PLEASE NOTE: Even with this signed waiver, UPS reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products, if being delivered to a residence.

Delivery Options - United States

NOTE: When calculating delivery times, holidays and weekends should NOT be included.

Our standard shipper is UPS. The standard delivery service is "UPS Ground". Origin Zip Code is 18509.

GUARANTEED delivery services include:

•   UPS 2nd Day Air - delivery on the second business day

•   UPS Next Day Air (AM or PM) - delivery on the next business day

Non-guaranteed delivery services include:

•   UPS Ground

•   US Postal Service

IMPORTANT NOTICE: Please allow 5 - 8 business days for US Postal Service delivery.

The rural areas (as determined by UPS), of both states, will incur an additional $10 shipping charge and may even delay shipping time. Depending upon the zip code, you enter on your order form, the rate will be adjusted, accordingly. 

PO Boxes, APO/FPO

If your only shipping option is a PO Box, or if you are in the military (thank you for your service!), we will ship via the United States Postal Service.

International Shipping

  1. All international orders will ship via the United States Postal Service.
  2. International orders MUST be prepaid and the only accepted forms of payment is credit card processed via PayPal. By this we mean, your money will be captured before your order is shipped.
  3. Shipping costs are based on value and weight
  4. All duties are the responsibility of the customer
  5. Please note that when choosing Priority Mail or Express Mail International, USA Cigar Store deems all sales as final. Due to the inability to track USPS Priority & Express Mail International from our door to yours. We suggest that you select Global Express Mail Guranteed Rectangular to ensure that any issue that may arise, you will be covered.

Rates

Rates are based upon the best available shipping rate. Rate will be available at time of check out.

Shipping of Lighters

All lighters are shipped without fuel in them.

Ship-To address

USAcigarstore.com requires a "shipping" address, which is not necessarily the same as the "billing" address. Upon registration, the shipping address is automatically defaulted to the billing address. You may add a separate shipping address thereafter. When a billing address is updated, its corresponding shipping address will be automatically updated as well. All other shipping addresses and preferences will remain unchanged.

IMPORTANT: In order to protect ourselves and our customers from fraud, ALL FIRST ORDERS must be shipped to the billing address corresponding with the payment method used. NO EXCEPTIONS WILL BE MADE TO THIS POLICY. 

Please note that depending on the make up of your order, you may receive multiple tracking numbers and therefore multiple packages. This is because our inventory is held in multiple warehouses. This does not affect your shipping cost.

Though we do not report to local jurisdictions, the customer is responsible for any taxes or regulations that may be associated with tobacco products in their state, county, and/or city.