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Return Policy

Return Policy Guidelines

•   On boxes, bundles, packs and samplers (any count): Credit will be prorated based on the number of cigars consumed.

•   Please note there will be a 10% restocking fee and the cost of return shipping when an order is returned due to no fault of USA Cigar Store. Ie. Shipment refused by addressee, returned by foreign customs etc...

Original shipping will be refunded only when one of the following is true:

1. Defective merchandise

2. Wrong item shipped due to our error

3. Damaged in transit

Returning Merchandise?

If you would like to return merchandise, the merchandise must have been purchased within the last 15 days AND you must obtain an RMA# (Return Merchandise Authorization) from USA Cigar Store. You may do so in one of three ways:

1. You may obtain an RMA# directly from our web site.

◦                   On the Home Page & click "returns"

◦                   Fill out the RMA request sheet in its entirety

◦                   Select a reason from the drop down box

◦                   Click "Continue"

2. You may email us at You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.

3. You may call Customer Service at (570) 955-5679 Monday through Friday 9:00AM to 5:00PM EST and speak to a Customer Service Representative.

Notice: No returns will be accepted without prior authorization.

Once you have obtained a RMA#, please follow these simple guidelines to return your cigars:

1. IMPORTANT! Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.

2. Please pack the cigars securely in a clean, odor-free carton suitable for shipping.

3. Enclose your original invoice in the carton, if possible.

Prominently display the RMA# on the outside of the package and address the package to:

USA Cigar Store
200 Greenridge St.
Scranton PA, 18509
Attention:  Returns